07 / CASE STUDY DI ESPERTI

Sistemi che hanno cambiato il modo in cui i nostri clienti operano.

Dieci implementazioni in produzione in cui strumenti frammentati, dati isolati e flussi manuali sono stati sostituiti da un unico Sistema Operativo AI sicuro.

01

Global Tier-1 Bank

FINANCE

Sfida

Month-end reconciliation across 40+ subsidiaries required 800 analysts and still produced material misstatements. Point-solution RPA bots broke every time source schemas changed.

Soluzione

Built an Autonomous Reconciliation OS with a Memory Layer over all general ledgers, a Logic Layer of deterministic multi-agent reconcilers, and an Action Layer that posts adjustments via the core banking API.

Risultati

Reconciliation cycle reduced from 14 days to 4 hours. Zero material misstatements in three consecutive quarters. 70% of analyst time reallocated to exception investigation.

02

Pan-European Retailer

RETAIL

Sfida

Demand forecasting was spread across seven spreadsheets and three legacy systems, causing over-stock of €120M and stock-outs in high-margin categories.

Soluzione

Deployed an Intelligent Inventory & Demand OS that ingests POS, warehouse, weather, and event data into a unified knowledge graph and runs continuous forecasting agents.

Risultati

Inventory carrying cost down 23%, stock-outs reduced by 41%, and forecast accuracy improved from 64% to 91% within two quarters.

03

Continental Logistics Provider

SUPPLY CHAIN

Sfida

Dispatchers manually coordinated 12,000 daily shipments across 8 countries. Delays cascaded because no system could reason about the full network state.

Soluzione

Implemented a Predictive Logistics Agent Grid where planner agents negotiate routes, carrier agents report ETAs, and executor agents update TMS and customer portals in real time.

Risultati

On-time delivery improved from 82% to 96%. Dispatch planner workload cut by 60%. Fuel costs dropped 11% through better load consolidation.

04

Regional Hospital Network

HEALTHCARE

Sfida

Clinicians spent 35 minutes per shift hunting for patient history across three EHRs, leading to delayed decisions and duplicated tests.

Soluzione

Created a Clinical Decision Support OS with private-VPC RAG over structured and unstructured records, citation-backed summaries, and deterministic guardrails for every recommendation.

Risultati

Clinician documentation time reduced by 42%. Duplicate imaging down 18%. System operates entirely inside the hospital’s air-gapped VPC.

05

B2B SaaS Scale-Up

INFRASTRUCTURE

Sfida

Microservices generated 2M alerts per month. The platform team was drowning in noise; MTTR for customer-facing incidents exceeded 4 hours.

Soluzione

Built a Self-Healing Platform OS that correlates logs, metrics, and traces, dispatches remediation agents with human-in-the-loop approval, and learns from each incident.

Risultati

Alert noise reduced by 89%. MTTR dropped to 18 minutes. Two critical incident classes are now resolved autonomously without paging engineers.

06

National Insurance Group

INSURANCE

Sfida

Claims adjusters manually reviewed 250,000 documents annually. Processing times averaged 11 days, and fraud detection was reactive.

Soluzione

Deployed a Claims Intelligence OS with document extraction agents, policy-knowledge RAG, and a fraud-detection model ensemble that flags anomalies before payout.

Risultati

Average claims processing time reduced to 1.2 days. Fraud recoveries increased by €8.4M in year one. Adjuster capacity doubled without new hires.

07

Renewable Energy Utility

ENERGY

Sfida

Grid operators lacked a unified view of demand, generation, and storage. Dispatch decisions were made on stale data and gut feel.

Soluzione

Engineered a Grid Optimization OS that fuses SCADA, weather, market, and asset data into a live digital twin and recommends dispatch actions with explainable reasoning.

Risultati

Curtailment reduced by 14%. Revenue from arbitrage increased by 9%. Dispatch decisions now account for 10,000+ real-time variables.

08

International Law Firm

LEGAL

Sfida

Associates spent 30% of their time on routine contract review across 14 jurisdictions. Version control and clause consistency were manual.

Soluzione

Built a Contract Analysis OS with jurisdiction-aware clause libraries, risk-scoring agents, and a continuous feedback loop from senior partners.

Risultati

Contract review throughput up 4x. Risk-flag accuracy reached 94%. Junior associate ramp time shortened from 6 months to 6 weeks.

09

Precision Manufacturer

MANUFACTURING

Sfida

Quality inspection relied on sampling and human visual checks. Defects reached customers before they were detected, damaging a key OEM relationship.

Soluzione

Deployed a Quality Assurance Vision OS that combines computer-vision models, production-line sensor fusion, and a root-cause agent that feeds corrections back to CNC machines.

Risultati

Defect escape rate dropped by 87%. Inspection throughput increased 12x. The OEM relationship was restored and expanded.

10

Global E-commerce Marketplace

E-COMMERCE

Sfida

Fraud losses exceeded $40M annually while false positives frustrated legitimate merchants and shoppers. Rules-based systems could not adapt to new attack patterns.

Soluzione

Implemented a Fraud Detection OS with behavioral graph networks, real-time risk scoring, and model-agnostic agents that propose policy updates to human reviewers.

Risultati

Fraud losses down 63%. False positives reduced by 51%. New fraud patterns are detected and mitigated in under 4 hours.

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