Privacy Policy
Version effective from January 2022
Who we are
This Privacy Policy explains how Eliama & Otileo BV (trading as “ELIAMA Agency”), with registered office at Zavelstraat 84, 3010 Kessel-Lo, Belgium, company number (KBO) BE 0785.992.879, processes personal data when you use our website and services. For privacy questions, contact us at privacy@eliama.agency.
What personal data we collect
We collect only the personal data that is necessary for the purposes described below. This includes: contact details (name, email address, company, phone number) that you provide through our contact form or by email; technical data such as your IP address, browser type, operating system, and pages visited; and session cookies required to maintain security and website functionality.
Purposes and legal basis for processing
We process personal data to respond to your inquiries, provide proposals, enter into and perform agreements, improve our website and services, and comply with legal obligations. The legal bases are: performance of a contract (Article 6(1)(b) GDPR), legitimate interests such as operating our business and securing our systems (Article 6(1)(f) GDPR), and your consent where required (Article 6(1)(a) GDPR).
Cookies
Our website uses only essential cookies that are strictly necessary for security and session management. We do not use advertising, analytics, or third-party tracking cookies. You can disable cookies in your browser settings, but some features of the site may no longer function correctly. For more details, please see our Cookie Policy.
Recipients and international transfers
Your personal data is processed by Eliama & Otileo BV and, where strictly necessary, by trusted subprocessors such as our cloud hosting provider (Google Cloud) and email service provider (Resend). These providers may process data in the European Economic Area or in countries with an adequate level of protection; otherwise we rely on Standard Contractual Clauses approved by the European Commission.
Retention periods
We retain personal data no longer than necessary for the purposes for which it was collected. Contact and correspondence data are generally retained for up to three years after the end of our business relationship or last contact, unless a longer retention period is required by law.
Your rights
Under applicable data protection law, you have the right to access, rectify, erase, restrict, and port your personal data, as well as the right to object to processing based on legitimate interests. You also have the right to lodge a complaint with the Belgian Data Protection Authority (www.gegevensbeschermingsautoriteit.be). To exercise your rights, contact us at privacy@eliama.agency.
Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or destruction. These measures include encryption in transit, access controls, regular security reviews, and private cloud environments for client deployments.
Changes to this policy
We may update this Privacy Policy from time to time. The most recent version is published on this page. We encourage you to review this page periodically for any changes.